Ordering FAQs
Do you have a question for us?
Check out our Ordering FAQ section below. This area is designed to answer the most common queries about our order procedures. If you are unable to find the answer to your questions, please contact a member of our expert team.
If you require support with placing your order, speak to a member of the Customer Service Team. Alternatively, call us on 02838 313100.
Our lead times vary depending on a variety of different considerations including production capacity, delivery location and order quantity.
For further information regarding lead times for your order, please contact us directly here. Alternatively, call us on 02838 313100.
You can send an enquiry about your project requirements to a member of our team here. Or alternatively you can configure your desired solution using our online BIM configurator tool, found within our Technical Area. Our BIM library utilises a range of CAD models and export formats that can be downloaded and integrated into your project plan. Once configured you can send this enquiry along with your project requirements to a member of our team here.
For information regarding cancelling an order, please view our Terms and Conditions of Sale. Alternatively, please contact our Customer Service Team here or, call us on 02838 313100 to discuss cancellation options.
For information regarding how to amend an order, please check the Terms and Conditions of Sale. Alternatively, please contact our Customer Service Team here or, call us on 02838 313100 to discuss your order.
Cubis Systems have a list of approved stockists. For more information around your most local stockist, please contact a member of the team here.