Frequently Asked Questions
Can't find what you're looking for? Please refer to our Frequently Asked Questions highlighted below. Alternatively, or if you are still requiring technical support, please contact a member of our technical team via our technical enquiry form.
Delivery and Returns FAQ's
- What are the delivery options for Cubis Systems?
- Can you deliver to me?
- Can I track my order?
- When will my order be delivered?
- Can I collect my order?
My order has not arrived yet, where is it?
If you're concerned about the status or whereabouts of your order, please contact our Customer Service Team for a delivery update here. Alternatively, call us on 02838 313100.
- What is your returns policy?
- How can I place an order?
- What is the average lead time on a product order?
How can I place an order for bespoke products?
You can send an enquiry about your project requirements to a member of our team here. Or alternatively you can configure your desired solution using our online BIM configurator tool, found within our Technical Hub. Our BIM library utilises a range of CAD models and export formats that can be downloaded and integrated into your project plan. Once configured you can send this enquiry along with your project requirements to a member of our team here.
- How can I amend my order after placing it?
Where is my nearest stockist?
Cubis Systems have a list of approved stockists. For more information around your most local stockist, please contact a member of the team here.
- Can you provide a quote for my order?
- Can I view a price list?
- Can you provide an order invoice?
- How can I make an enquiry?
Can I set up an account?
If you plan on placing orders with Cubis more frequently, you may wish to set up a business account. Please contact our Customer Service Team here. Alternatively, call us on 02838 313100 to begin the account set up process. For low volume or less frequent orders, we recommend that you source our products from a local stockist. If you are unsure what constitutes ‘low volume’, please feel free to contact us.
Product Selection FAQs
I am looking for an Access Chamber, Vault or Pit, what size do I need?
The size and depth of an Access Chamber can vary based on a variety of different aspects. Factors such as the type of utility, the number of required cables and pipes, and the bending radius of cables all play a factor, alongside many more. With this in mind, Cubis advise that any requirements are discussed with the team before placing an order. Please contact our Business Development Team to help with product selection, alternatively, call us on 02838 313100.
Are your Access Chambers, Vaults or Pits watertight?
Cubis Access Chambers are not sealed however, the reason for this is that water typically enters through both the covers as well as the ducts, all of which are not sealed. We find the most effective solution for mitigating water ingress is to have a soakaway/drainage point within the base of the chamber. This ensures the chamber will not fill with water and become stagnant causing an array of health and welfare problems.
For more information, or support in meeting your project requirements please contact our expert team.
When ordering an Access or Manhole Cover, what dimensions do I need?
Cubis Systems supply Access Covers based off the internal clear opening of the underlying chamber, as opposed to the external dimensions over the cover. The size should be specified in millimeters to ensure accuracy and a secure fit. These internal measurements are also used when selecting the appropriate access chamber for the system. For further information, please contact us here.
I’m looking at purchasing a product, where can I find technical support?
All technical information including Datasheets, Technical Drawings, Product Brochures and Size Guides are available within our Technical Library. Installation guides are also available within the Technical Area.
If you have any questions or queries in relation to a product or project, don’t hesitate to get in touch with our expert team who will happily support and attend your project site if required.
How do I know which loading classification I must adhere to?
The below table outlines classifications that should be adhered to. However, we would always recommend reaching out to the team in order to ensure the most suitable and relevant requirements have been met with the specified product:
Pedestrian and Lightly trafficked areas i.e. Footpaths
Trafficked areas with restricted speeds i.e. Car parks
Heavily Trafficked areas i.e. Carriageways
Areas where forklifts operate i.e. Industrial sites and docks
Extremely high loading areas i.e. Airports and Ports
Cubis are on hand to discuss any requirements and you can contact the team by submitting an enquiry here.
How can I find a suitable Access or Manhole cover?
The most suitable Access Cover for a project will depend on the load classification requirements mentioned above. Cubis offer a range of products available to service B125 – F900 load ratings that are suitable for any application.
Due to the variety of systems and solutions Cubis offer, as well as the unique requirements of any given project, we advise discussing your requirements before placing an order. Please contact our Business Development Team to help with product selection. Alternatively, you can reach us via phone on 02838 313100.