Frequently Asked Questions

Cubis will ship orders directly to customer or site as requested. If specialist equipment is required to accommodate your delivery, or for any further queries regarding delivery and shipment, contact our Customer Service Team here. Alternatively, call us on 02838 313100.

Cubis will ship orders directly to customer or site as requested. If specialist equipment is required to accommodate your delivery, or for any further queries regarding delivery and shipment, contact our Customer Service Team here. Alternatively, call us on 02838 313100.

If you're concerned about the status of your order, please contact our Customer Service Team here. Alternatively, call us on 02838 313100.

Cubis will endeavour to deliver to the confirmed location, on the date that is specified when an order is placed. If you're concerned about the status of your order, please contact our Customer Service Team here. Alternatively, call us on 02838 313100.

Cubis will ship orders directly to customer or site, as requested. In some unique circumstances, collection of goods from Cubis' premises can be arranged. For further information regarding delivery or collection, contact our Customer Service Team here. Alternatively, call us on 02838 313100.

If you're concerned about the status or whereabouts of your order, please contact our Customer Service Team for a delivery update here. Alternatively, call us on 02838 313100.

For information regarding our returns policy, please view our Terms and Conditions of Sale. Alternatively, please contact our Customer Service Team here. Otherwise, call us on 02838 313100.to discuss your return options.

If you require support with placing your order, speak to a member of the Customer Service Team. Alternatively, call us on 02838 313100.

Our lead times vary depending on a variety of different considerations including production capacity, delivery location and order quantity.

For further information regarding lead times for your order, please contact us directly here. Alternatively, call us on 02838 313100.

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You can send an enquiry about your project requirements to a member of our team here. Or alternatively you can configure your desired solution using our online BIM configurator tool, found within our Technical Hub. Our BIM library utilises a range of CAD models and export formats that can be downloaded and integrated into your project plan. Once configured you can send this enquiry along with your project requirements to a member of our team here.

For information regarding how to amend an order, please check the Terms and Conditions of Sale. Alternatively, please contact our Customer Service Team here or, call us on 02838 313100 to discuss your order.

Cubis Systems have a list of approved stockists. For more information around your most local stockist, please contact a member of the team here.

Quotes can be obtained via our Sales Reps or Customer Services Team. To get in touch, please click here. Alternatively, please call 02838 313100.

You can contact us directly for all product pricing by clicking here. Alternatively, you can contact one of our team through 02838 313100. If required, you can visit one of our approved stockists or merchants.

All goods purchased from Cubis will include an invoice receipt, as per the Terms and Conditions of Sale. Please contact our Customer Service Team here or, call us on 02838 313100 to request an additional copy.

Enquiries can be made directly with our team. Click here to submit an online request. Alternatively, call us on 02838 313100 if you require further support with placing your order.

If you plan on placing orders with Cubis more frequently, you may wish to set up a business account. Please contact our Customer Service Team here. Alternatively, call us on 02838 313100 to begin the account set up process. For low volume or less frequent orders, we recommend that you source our products from a local stockist. If you are unsure what constitutes ‘low volume’, please feel free to contact us.

The size and depth of an Access Chamber can vary based on a variety of different aspects. Factors such as the type of utility, the number of required cables and pipes, and the bending radius of cables all play a factor, alongside many more. With this in mind, Cubis advise that any requirements are discussed with the team before placing an order. Please contact our Business Development Team to help with product selection, alternatively, call us on 02838 313100.

Cubis Access Chambers are not sealed however, the reason for this is that water typically enters through both the covers as well as the ducts, all of which are not sealed. We find the most effective solution for mitigating water ingress is to have a soakaway/drainage point within the base of the chamber. This ensures the chamber will not fill with water and become stagnant causing an array of health and welfare problems.

For more information, or support in meeting your project requirements please contact our expert team.

Cubis Systems supply Access Covers based off the internal clear opening of the underlying chamber, as opposed to the external dimensions over the cover. The size should be specified in millimeters to ensure accuracy and a secure fit. These internal measurements are also used when selecting the appropriate access chamber for the system. For further information, please contact us here.

All technical information including Datasheets, Technical Drawings, Product Brochures and Size Guides are available within our Technical Library. Installation guides are also available within the Technical Area.

If you have any questions or queries in relation to a product or project, don’t hesitate to get in touch with our expert team who will happily support and attend your project site if required.

The below table outlines classifications that should be adhered to. However, we would always recommend reaching out to the team in order to ensure the most suitable and relevant requirements have been met with the specified product:

Description	Pedestrian and Lightly trafficked areas i.e. Footpaths	Trafficked areas with restricted speeds i.e. Car parks	Heavily Trafficked areas i.e. Carriageways	Areas where forklifts operate i.e. Industrial sites and docks	Extremely high loading areas i.e. Airports and Ports
Load Rating	B125	C250	D400	E600	F900

Cubis are on hand to discuss any requirements and you can contact the team by submitting an enquiry here.

The most suitable Access Cover for a project will depend on the load classification requirements mentioned above. Cubis offer a range of products available to service B125 – F900 load ratings that are suitable for any application.

Due to the variety of systems and solutions Cubis offer, as well as the unique requirements of any given project, we advise discussing your requirements before placing an order. Please contact our Business Development Team to help with product selection. Alternatively, you can reach us via phone on 02838 313100.